Support
Support starts
before the sale.
Find the right software with clear answers, your preferred AI assistant, and a path to our team when you need it.
Decide with the details.
Compare your workflow with documented features and limitations before you commit. Our AI answers point back to product information you can check.
Your agent is welcome.
Take product context into ChatGPT, Claude, or your preferred assistant. Keep the conversation in the tools you already use.
Carry the context forward.
Turn a conversation into a reviewed support request, so our team starts with what you have already explained. As purchases are verified in your account, include that product access in your questions.
We are preparing for our first software releases. Explore the products and AI guide today. Isoaxis checkout is not open yet. Full Page Capture & Markup is already available through its Chrome Web Store listing.
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Start with a question or choose your product. Open any result to read the answer.
4 common questions
Can I ask about my account and purchases?
Yes. Sign in and enable account context to ask about your workspace, recorded purchases, and pending claims. We are preparing for public sales; purchase-specific answers depend on verified records being linked to your account. The AI cannot approve claims or change your account.
Read moreCan I buy or download a product?
Most Isoaxis products are in preview. Full Page Capture & Markup is available through the Chrome Web Store as Full Page Capture & Markup. Customer accounts and purchase claims are available, but Isoaxis checkout and hosted downloads are not open yet. Public packages, pricing and licensing are being prepared.
Read moreCan my AI agent connect to Isoaxis?
Your agent can read the public product guide and structured catalog. Authenticated shopping and support tools are planned, but a public Isoaxis MCP connection is not available yet.
Read moreHow do I get help or open a ticket?
Use this guide to find documented product information. You can prepare and copy a support brief below. Email support@isoaxis.com to contact us. Incoming support email is recorded in our ticket system. Ask Isoaxis provides AI answers; signed-in customers can submit a reviewed conversation to support. Live human chat and online ticket tracking are not available yet. Creating a brief does not send it to Isoaxis.
Read moreWhat does Campaign Discounts do?
Plan a campaign once, then carry its pricing and promotions across your storefront. Campaign Discounts brings scheduled pricing, campaign landing pages, and product-page promotions into one workflow. Features: Scheduled campaign pricing, Campaign landing pages, Product-page promotions, Best-price comparison for supported product coupons.
Read moreCampaign Discounts compatibility
Designed for WordPress and WooCommerce. The public WordPress, WooCommerce and PHP compatibility matrix is being prepared.
Read moreCampaign Discounts: important boundaries
Automatic best-price comparison covers supported percentage and fixed-product coupons. Quantity-limited coupons and maximum-discount caps require separate handling.
Read moreWhat does Dealer Management do?
Give your dealer program a connected workflow, from the first application to pricing tiers and certificate review. Keep the account, program decisions, and staff history together. Features: Dealer applications and communication, Dealer accounts and pricing tiers, Resale certificate review, Authorized installer selection and shipping workflows.
Read moreDealer Management compatibility
Designed for WordPress and WooCommerce. Customer installation requirements and the supported-version matrix are being prepared.
Read moreDealer Management: important boundaries
Dealer approval, installer approval, and tax-exempt status are separate decisions. Certificate review does not automatically approve every program.
Read moreWhat does Discuss Plus do?
Bring Odoo conversations, channels, inbox, and tasks into a dedicated native workspace. Keep collaboration connected to the system your team already uses. Features: Odoo Discuss messaging and channels, Inbox and history, Tasks and to-dos, Native Apple and Windows clients in development and internal use.
Read moreDiscuss Plus compatibility
Requires an Odoo environment. Supported Odoo versions, editions, backend modules and operating systems will be specified for each public release.
Read moreDiscuss Plus: important boundaries
Apple and Windows have separate release histories. A release on one platform does not establish feature parity or availability on another.
Read moreWhat does Shipoto do?
Capture fulfillment photos on an iPhone and keep them with the outgoing delivery in Odoo. Give your shipping team a visual record of what was prepared for dispatch, without moving photos between disconnected apps. Features: Look up outgoing Odoo deliveries from an iPhone, Capture and upload fulfillment photos, Keep photos and activity on the delivery record, Handle deliveries without a linked sales order.
Read moreShipoto compatibility
Requires the companion Odoo integration and an iPhone. Supported Odoo and iOS versions, access requirements, and customer installation instructions will be confirmed for the public release.
Read moreShipoto: important boundaries
Shipoto records fulfillment photos. It does not replace carrier tracking or establish proof of delivery to the customer. Internal deployment does not establish public App Store availability.
Read moreWhat does Product Pull Sheets do?
Turn product and bill-of-materials data in Odoo into printable pull sheets. Put component photos, quantities, barcodes, and checkboxes in front of the people gathering parts for a kit or assembly. Features: Generate product pull sheets from bills of materials, Show component photos, quantities, and barcodes, Use checkboxes for manual picking checks, Generate sheets in batches with progress and error reporting, Keep product documents in a shared library.
Read moreProduct Pull Sheets compatibility
Requires Odoo with the relevant product and manufacturing data. Supported Odoo versions and customer installation requirements will be confirmed for the public release.
Read moreProduct Pull Sheets: important boundaries
Sheets reflect the product images and bill-of-materials data available when generated. Printed checkboxes do not validate inventory moves or reserve stock. Customer branding and public packaging are being prepared.
Read moreWhat does ShopOps do?
Help your team find answers in shop documents, review incidents, and keep operational knowledge accessible. ShopOps brings document-grounded answers and review workflows together, with Discuss Plus notification routing in its current implementation. Features: Document-grounded shop knowledge, Incident review workflows, Configurable Discuss Plus notification routing.
Read moreShopOps compatibility
A hosted SaaS offering is planned. Supported identity providers, document formats, and optional integrations will be confirmed before customer onboarding.
Read moreShopOps: important boundaries
The current implementation serves an internal organization. Public tenant isolation, onboarding, and service plans are not yet available.
Read moreWhat does HotDAM do?
Keep marketing assets and campaign work together. HotDAM connects a shared media library with campaign content and social workflows, giving your team and connected agents a common place to work. Features: Shared media libraries and asset organization, Campaign content and output workflows, Social content planning and review, MCP integration for supported agent workflows.
Read moreHotDAM compatibility
A public SaaS offering is planned. Customer onboarding, supported integrations, and service plans will be documented before release.
Read moreHotDAM: important boundaries
Connected publishing and delivery depend on provider configuration and permissions. An internal MCP integration does not establish public customer access or support for every action.
Read moreWhat does TicketPilot do?
Work through customer support in a guided triage workspace. TicketPilot brings customer conversations and ticket actions together so your team can review requests and decide what needs attention next. Features: Guided daily ticket triage, Customer conversation review, Controlled ticket workflow actions.
Read moreTicketPilot compatibility
The current implementation uses Odoo Helpdesk records and requires Odoo. Supported versions, editions, and installation requirements will be confirmed for the public release.
Read moreTicketPilot: important boundaries
TicketPilot replaces the day-to-day HelpDesk experience; the current implementation still depends on the Odoo Helpdesk backend. Internal collaboration features remain under release verification.
Read moreWhat does AskHR do?
Give employees a place to ask handbook questions and follow the answer back to the source. AskHR combines document-grounded answers, conversation history, and a review path for HR. Features: Handbook answers with page citations, Employee answer history, Report answers for HR review, Google Workspace sign-in in the current implementation.
Read moreAskHR compatibility
A hosted SaaS offering is planned. Supported document formats, company identity setup, and customer onboarding will be confirmed before release.
Read moreAskHR: important boundaries
Answers depend on the handbook supplied by the organization. HR remains responsible for policy interpretation and decisions. Public multi-company onboarding is not yet available.
Read moreWhat does SmartSearch do?
Connect product search with answers drawn from your catalog, product pages, and official instructions. SmartSearch helps shoppers move from a question or SKU to relevant products and clearer buying decisions. Features: Product and variation-SKU search, Product-page questions grounded in store content, Searchable pages and installation instructions, Search and answer feedback reporting, Conventional search fallback when AI answers are unavailable.
Read moreSmartSearch compatibility
Requires WordPress and WooCommerce. Public version support, indexing requirements, and AI provider configuration will be documented before launch.
Read moreSmartSearch: important boundaries
Answer quality depends on your published product data and instructions. Current vehicle-specific rules and internal integrations require generalization for other stores.
Read moreWhat does Full Page Capture & Markup do?
Capture a full web page or a selected region, then crop and annotate it in a dedicated editor. Full Page Capture & Markup helps you show a bug, explain a change, or share visual context without assembling multiple screenshots. Features: Full-page and selected-region capture, Arrows, text, shapes, pen, and highlighter, Crop, undo, and redo, PNG and JPG export and clipboard copy.
Read moreFull Page Capture & Markup compatibility
Available for Chrome through the Chrome Web Store as Full Page Capture & Markup. Check the store listing for current requirements.
Read moreFull Page Capture & Markup: important boundaries
Browser-protected pages cannot be captured. Virtualized content and extremely large pages have capture limits. Review screenshots for private information before sharing.
Read moreWhat does Product Instructions do?
Manage product-linked PDF instructions in WordPress and make them easy for shoppers and owners to find. Replace a document at its existing URL, connect it to a product, and publish a searchable instructions library. Features: Product-linked PDF installation instructions, WooCommerce product instructions tabs and sections, Searchable instructions library, Same-URL PDF replacement, Duplicate-upload checks.
Read moreProduct Instructions compatibility
Requires WordPress and WooCommerce. Public compatibility and configuration details will be confirmed for launch.
Read moreProduct Instructions: important boundaries
Currently developed as AAL Product Instructions. Branding and store-specific assumptions will be made generic before launch. Published PDFs are public documents, not private customer files.
Read moreWhat does Order Deck do?
Inspect WooCommerce orders, customer details, product variations, and stock from a dedicated Apple app. Order Deck puts day-to-day store visibility close at hand on macOS and iOS. Features: Read-only WooCommerce order browsing, Order status and customer details, Product, SKU, stock, and variation inspection, Native macOS and iOS clients.
Read moreOrder Deck compatibility
Requires a WooCommerce store and read-only API credentials. Supported macOS and iOS versions and public distribution will be specified at launch.
Read moreOrder Deck: important boundaries
Order Deck is read-only and does not change orders or inventory. Refresh timing and connectivity affect how current the displayed information is. Public release availability and platform parity remain to be confirmed.
Read moreWhat does EventScout do?
Find promotional events that match your company’s criteria, review the candidates, and organize the ones you choose. EventScout connects discovery with an event library, ownership, and planning tasks. Features: Event scouting based on company criteria, Review, approve, and snooze event suggestions, Shared event library and calendar, Event managers, team tasks, and discussions.
Read moreEventScout compatibility
A public hosted service is planned. Customer onboarding, geographic coverage, scouting sources, and service plans will be confirmed before launch.
Read moreEventScout: important boundaries
Discovered event details require review against organizer information. Inclusion is not a booking or attendance commitment. Public multi-company onboarding is not yet available.
Read moreWhat does UpBot do?
Collect product development requests, capture why they matter, and keep the discussion with the work. UpBot gives teams a shared place to prioritize requests and explain what happens next. Features: Product development requests and editing, Upvotes with supporting reasons, Development-team notes, Completion notes and activity history.
Read moreUpBot compatibility
A hosted SaaS offering is planned. Company identity setup, customer roles, and onboarding requirements will be defined before release.
Read moreUpBot: important boundaries
The current implementation serves an internal organization. Public tenant isolation and configurable customer administration require launch preparation. A vote does not guarantee that a request will be built.
Read moreNo matching guide entries
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AI support
Ask Isoaxis
Describe your workflow and what you want to improve. Ask which product fits, what it requires, or where its limits are. Answers link to the information used.
Sign in to ask about your account and purchases. General product questions do not require an account.
You are chatting with AI. It can make mistakes. Questions and recent chat messages are sent to OpenAI. If you enable account context, your selected workspace name, purchase status, license terms, and claim status are included. Do not enter passwords or payment details.
Still need help? Review a support handoff
Review and edit the conversation before sharing it with support. Nothing is sent automatically. Signed-in customers can submit the reviewed request here; guests can copy it into an email.
Email support@isoaxis.com with your reviewed conversation to open a support request.
Keep the context
