How we handle
your information.

AI support chat

When you send a chat question, we send it and recent conversation messages to OpenAI to produce an answer. If you choose to include account context, we also send the selected workspace name, recorded product entitlements and license terms, and purchase-claim status. We do not send purchasing emails, payment details, order references, or teammate lists as account context. The model has no account-changing tools. Chat history stays in the current page memory and is cleared on reload or when you start a new conversation; it is not saved to your Isoaxis account. We request that OpenAI not store the response, although provider security and abuse-retention policies may still apply. We retain rate-limit metadata for up to 24 hours. A support handoff is shared only when you submit the reviewed request or email it. Website submissions are delivered through Resend to our support inbox with your verified reply address and are imported into our ticket system. We retain a request reference and delivery status to prevent duplicate submissions. Submitted requests follow our support-record retention practices.

This software preview

The documentation search and support brief builder run in your browser. They do not send your search text or brief to Isoaxis, an AI model, or a ticket system. Briefs are not saved across page reloads.

Copy buttons place text on your device clipboard when you choose them. If you paste that text into another service, that service handles it under its own policies.

This preview adds no analytics, advertising trackers, or third-party font requests. Account sign-in uses a secure session cookie. Normal website requests may appear in hosting access logs.

Email sent to support@isoaxis.com is received through Google Workspace and copied to our private support system, including message contents and attachments, so authorized staff can manage your request. Support database backups are also retained. This email intake does not automatically send your messages to an AI model. Contact support@isoaxis.com with questions about your support records.

Customer accounts use emailed sign-in codes. We store your verified email, workspace memberships, purchase claims, and product-access records on the Isoaxis server. Resend delivers sign-in codes. Purchase claims require staff verification before access is granted. Workspace owners can invite or remove team members. Account sessions expire after 30 days and can be ended by signing out. We retain account and purchase records while needed to provide services and maintain business records; contact support@isoaxis.com with access or deletion requests. Payments, customer agent connections, and website ticket conversations are not enabled.

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