Support

Support starts
before the sale.

Find the right software with clear answers, your preferred AI assistant, and a path to our team when you need it.

Ask about product fitBring your own agent

Decide with the details.

Compare your workflow with documented features and limitations before you commit. Our AI answers point back to product information you can check.

Your agent is welcome.

Take product context into ChatGPT, Claude, or your preferred assistant. Keep the conversation in the tools you already use.

Carry the context forward.

Turn a conversation into a reviewed support request, so our team starts with what you have already explained. As purchases are verified in your account, include that product access in your questions.

We are preparing for our first software releases. Explore the products and AI guide today. Isoaxis checkout is not open yet. Full Page Capture & Markup is already available through its Chrome Web Store listing.

Search the product guide

Start with a question or choose your product. Open any result to read the answer.

4 common questions

Can I ask about my account and purchases?

Yes. Sign in and enable account context to ask about your workspace, recorded purchases, and pending claims. We are preparing for public sales; purchase-specific answers depend on verified records being linked to your account. The AI cannot approve claims or change your account.

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Can I buy or download a product?

Most Isoaxis products are in preview. Full Page Capture & Markup is available through the Chrome Web Store as Full Page Capture & Markup. Customer accounts and purchase claims are available, but Isoaxis checkout and hosted downloads are not open yet. Public packages, pricing and licensing are being prepared.

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Can my AI agent connect to Isoaxis?

Your agent can read the public product guide and structured catalog. Authenticated shopping and support tools are planned, but a public Isoaxis MCP connection is not available yet.

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How do I get help or open a ticket?

Use this guide to find documented product information. You can prepare and copy a support brief below. Email support@isoaxis.com to contact us. Incoming support email is recorded in our ticket system. Ask Isoaxis provides AI answers; signed-in customers can submit a reviewed conversation to support. Live human chat and online ticket tracking are not available yet. Creating a brief does not send it to Isoaxis.

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AI support

Ask Isoaxis

Describe your workflow and what you want to improve. Ask which product fits, what it requires, or where its limits are. Answers link to the information used.

Sign in to ask about your account and purchases. General product questions do not require an account.

You are chatting with AI. It can make mistakes. Questions and recent chat messages are sent to OpenAI. If you enable account context, your selected workspace name, purchase status, license terms, and claim status are included. Do not enter passwords or payment details.

Checking chat availability…

Still need help? Review a support handoff

Review and edit the conversation before sharing it with support. Nothing is sent automatically. Signed-in customers can submit the reviewed request here; guests can copy it into an email.

Email support@isoaxis.com with your reviewed conversation to open a support request.

Keep the context

Prepare a support brief

Organize the details for your team or AI agent. This form creates a copyable brief on your device. It does not submit a ticket.

Leave out passwords, API keys, and customer personal information.